ecosynrg Ltd OFFICIAL ONLINE SHOP TERMS AND CONDITIONS

General


Please read these general terms and conditions of sale ("the Conditions") carefully as the terms and conditions ("Online Shop Terms and Conditions") apply to all transactions concluded with you, the customer, when you shop via the 'ecosynrg.com' website ("the Website") and the online shop. Please read them carefully before placing your order and print a copy for your future reference. By placing an order you confirm that you have read, understood and agree to these 'Terms and Conditions' in their entirety. Please check that the details on your order are complete and accurate before you commit yourself to this Contract. By submitting your order at the online shop you accept and agree to be bound by the Online Shop 'Terms and Conditions' and the terms and conditions of the Website ("Website Terms") which together shall constitute the entire agreement between you and ecosynrg Ltd.

If you do not agree with these 'Terms and Conditions', you must not place an order for any goods.

ecosynrg Ltd reserves the right to alter these Online Shop 'Terms and Conditions' from time to time. You will be subject to the 'Terms and Conditions' in force at the time that you order the Goods from us. References in this document to "the online shop" refer to the ecosynrg Ltd official online shop at http://www.ecosynrg.com/ operated by ecosynrg Ltd.

The Online Shop 'Terms and Conditions' are subject to Irish Law and the exclusive jurisdiction of the Irish courts. If any Online Shop 'Terms and Conditions' shall be deemed unlawful, void or for any reason unenforceable then that Online Shop Term and Condition shall be severable and shall not affect the validity and enforceability of the remaining Online Shop Terms and Conditions.

Acceptance of orders


ecosynrg Ltd are only able to take orders through the online Shop for delivery to the countries listed on the checkout pages. If the country that you require delivery to is not visible then ecosynrg Ltd will not be able to process your order.

ecosynrg Ltd validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, ecosynrg Ltd will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Our confirmation of your order brings into existence a legally binding agreement between us.

By placing an order request, you make us an offer to purchase the Goods you have selected in accordance with these 'Terms and Conditions'. ecosynrg Ltd accept all orders for products and services subject to availability and certain security checks.

ecosynrg Ltd may or may not accept your order request at our sole discretion. ecosynrg Ltd accept payment only by the credit or debit cards listed. Payment will be debited from your account before the dispatch or your purchase. All credit and debit card holders are subject to validation checks and authorisation by the card issuer and ecosynrg Ltd. ecosynrg Ltd will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, ecosynrg Ltd will not be liable for any delay or non-delivery.

Availability of Products


If online Shop products become unavailable, either temporarily or permanently, then ecosynrg Ltd shall hold your order until ecosynrg Ltd has the product back in stock and will then mail the product to you in the usual way or in the event that an individual product becomes permanently unavailable then ecosynrg Ltd will seek to offer you a suitable alternative or give you a full refund.

Colour reproduction


ecosynrg Ltd has made every effort to reproduce colours in the online Shop as accurately as possible. However computers reproduce colours in slightly varying ways so exact colour matches are not possible over the internet. When you order products from the online Shop colours may vary slightly from what you see on your screen.

Products and Pricing


All product prices include Value Added Tax ("VAT") where applicable. VAT rates may change in line with Irish government, Customs and Excise, EU directives, and other legal interpretations issued by relevant authorities. Promotions and prices you see in high street Shops and catalogues do not necessarily apply to the ecosynrg Ltd online Shop, and vice versa.

Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside the EU. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.

While ecosynrg Ltd make every effort to maintain our prices at their present low level we reserve the right to amend any prices (including, in particular, in the event of exchange rate variations) without any prior notice at any time and the right to add or withdraw any product at any time. Price changes will not affect any orders that we have already confirmed to you by email.

Prices for Goods are in Euro € inclusive of VAT unless otherwise stated. VAT is payable by you at the applicable rate. If you make a purchase from outside of the EU you will not be responsible for the payment of VAT but may be subject to an analogous sales tax under the laws of the country from which you make your purchase.

If there is a pricing error on our Site ecosynrg Ltd are under no obligation to provide the Goods to you at the incorrect price (even if we have sent you an order confirmation email). However we will endeavour to contact you to inform you of the pricing error so that you can cancel your order and return any prepaid monies to you as soon as reasonably practicable.

Risk of Ownership of Goods


Ownership of the Goods delivered or to be delivered by us will only be transferred to you when you have paid cash or cleared funds in payment of all sums owing to us in respect of the Goods.

For Business Customers (as the term is defined below), risk of damage or loss of the Goods shall pass to Business Customers on delivery of the Goods to the carrier.

The following Clauses 1 to 3 inclusive shall apply to those customers who buy Goods in the course of business and not as a consumer ("Business Customers").

  1. Until payment is made in full you must store the Goods in such a way that they are kept safe and secure and are clearly marked as our property. You must not remove, deface or obscure any identifying mark or packaging on or relating to the Goods.
  2. Until ownership has passed to you we retain full legal and beneficial title to the Goods and reserve the right at any time to require you to deliver up the Goods to us and, if you fail to do so forthwith upon our request, to enter upon any of your premises or of any third party where the Goods are stored and repossess the Goods.
  3. Nevertheless you shall be entitled to sell the Goods either in their original state or incorporated into other products acting as our agents but in these circumstances the title to the Goods shall remain with us, and you shall remain fully accountable to us for the proceeds of the sale of those Goods.

Guidance


To the extent that ecosynrg Ltd are permitted by law to limit our liability to you in connection with any order, that liability will not exceed the total price charged for the relevant product(s).

Delivery


Your order will normally be dispatched within 5 (five) working days of placing the order. Whilst ecosynrg Ltd make every effort to deliver goods within such timescales, however, some delays are inevitable. ecosynrg Ltd shall not be liable for any delay that you may suffer in this regard. If you would like to view the status of your order please visit 'Order History' in the 'My Account' section of the online Shop. If, after checking your Order History, you have any questions about the status of your order then please refer to our help section, accessible from the foot of every page.

Delivery Charges:

Weight (KG) Ireland (€) UK/NIRL (£) Europe (€)
1 - 10 22.00 30.00 45.00
10 - 20 35.00 45.00 60.00
20 - 30 50.00 60.00 85.00

We shall be under no liability whatsoever for any delay in delivery or a failure to deliver or the consequences resulting from such delay or failure that is caused by an event outside our control (including but not limited to acts or civil or military authority, national emergencies, fire or flood, acts of God, war or riots, actions or omissions of third parties) or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods. We will let you know if we become aware of an unexpected delay and will arrange a new delivery date with you.

No delay, neglect or forbearance on the part of either party in enforcing its rights or any of them against the other shall be construed as a waiver or in any way prejudice any of its rights hereunder.

While every effort is made to ensure health & safety information is available, we may be limited to the extent of information we can supply with the Goods depending on what is available from our suppliers. If you require further information on any health & safety information regarding the Goods then please contact us.

ecosynrg Ltd are authorised to share your personal information with third parties who are used to fulfil your order or satisfy our obligations to you.

Cancellation/ Returns Policy


ecosynrg Ltd have the right to cancel any order you make for any product if you fail our validation or security checks. In certain instances you may not receive email confirmation of an order being cancelled. If payment has been processed you will receive a full refund.

If you purchase Goods from us via our online shop and you are an EU consumer, you are able to cancel your order with us for any reason or no reason at all within five (5) days of placing your order by providing us with notice.

If there are shortages or damages to the Goods you receive which have occurred whilst in transit, or there is any other error with your order (such as you have received the wrong product), you must notify us within 14 days of receipt of your delivery (the "Inspection Period"), giving us full details of any such shortages, damages or errors with the Goods or your order. You must promptly return any damaged Goods or Goods received in error to us together with all packaging. We will reimburse you for the postage costs incurred in returning such Goods. Where we accept that there has been damage in transit, a shortage or an error in the Goods despatched, we shall make up any shortfall, error or damage to your order free of charge as soon as reasonably possible. After the Inspection Period has expired, you will be deemed to have accepted the Goods and any attempt to return the Goods after this time pursuant to this Clause will be rejected by us.

If during the Inspection Period, the Goods are found to be defective, you must inform us within the Inspection Period of such defect. We will arrange for collection of such Goods or ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will in consultation with you:

Replace the Goods; or

Repair the Goods; or

Provide you with a full refund for those defective Goods.

The remedies set out in this preceding Clause are your sole and exclusive remedies against us in respect of any claims arising out of, or in connection with this Clause.

All Goods should be returned to

ecosynrg Ltd.

Unit 1 Woodlawn Business Park

Old Swords Road

Swords

Co. Dublin

Ireland

In all cases where the Goods are returned, they must be returned in their original packaging and you must quote the delivery note number.

Any claims that the Goods are defective after the Inspection Period has expired will be dealt with in accordance with the following Clause:

Unless otherwise specified and subject to the following related sub-clauses we warrant that the Goods will be free from material defects in design, materials or workmanship for a period or twelve (12) months from the date of dispatch of the Goods (the "Guarantee Period").

  • The guarantee in the above Clause is given provided that:
    • we are promptly notified in writing upon discovery by you that the Goods are defective due to faulty materials or workmanship;
    • any defects in the Goods are found within the Guarantee Period and are returned to us suitably packed, carriage prepaid and accompanied with proof of purchase (delivery note or invoice) together with details of the nature of the defect; and
    • examination by us of the Goods in question confirms that the alleged defect has not been caused by misuse, neglect, method of storage, faulty installation, handling, testing or repair, by alteration or accident or by any other cause listed in the Clauses 10.3.2 below.
  • We are not liable under this guarantee:
    1. if the total price for the Goods has not been paid or for any defect arising from:
      1. fair wear and tear, willful damage, negligence, misuse, repair of the Goods without our approval;
      2. any use of or dealing with the Goods in a manner which could not reasonably be expected having regard to their normal purpose;
      3. any use of or dealing with the Goods in conjunction with any other item where such item causes or gives rise to the alleged defect;
      4. any use of the Goods which is not in accordance with the manufacturer's operating or user instructions or from any failure to service or maintain the Goods in accordance with the manufacturer's instructions.
      5. The guarantee shall not be affected by and no obligation or liability shall result from providing technical advice or service in connection with your order for the Goods.
      6. Software programs are supplied by us on the strict understanding that the licensor/supplier of the software does not guarantee the contents of the software to be free from errors, bugs or omissions.
      7. Our liability under the guarantee as detailed above shall be limited to replacing, repairing or issuing credits at our option for any Goods returned within the Guarantee Period.

Credit and Debit Card Security Assured


This online Shop uses the latest security encryption to protect your personal information. When you enter your personal card details in the checkout pages you are on a secure web page hosted by Realex Payments who are certified by all major UK and Irish acquiring banks. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Realex Payments, using SSL or other technology depending on applicable requirements, send the authorisation request to the Acquiring Bank. The Acquiring Bank sends the request through to the Issuing Bank. The transaction is authorised or declined and fraud checked by the Issuing Bank. The whole process takes but a few seconds to complete. The only personal details kept by ecosynrg Ltd are your name, address if supplied, shipping address, and contact email, all required for the purpose of delivering your order.

ecosynrg Ltd will take all reasonable care to keep the details of your order and credit card information secure but unless ecosynrg Ltd have been negligent, ecosynrg Ltd will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when ordering products or services from the online Shop.

Your Rights


The above terms do not affect your statutory rights.

Third Party Rights


The Online Shop 'Terms and Conditions' are not intended to give rise to any right which is enforceable by a third party by virtue of the Contracts (Rights of Third Parties) Act 1999.